服務條款與隱私權政策

一、契約當事人與適用範圍

本服務條款與隱私權政策（以下合稱「本政策」）是使用者（以下稱「您」或「客戶」）與串流雲網路媒體有限公司（以下稱「本公司」或「KKLANG」）間之約定，適用於 KKLANG 網站、帳號系統、AI 即時口譯、即時字幕、語音合成、錄音、字幕檔案、雲端收聽及其他相關功能（以下合稱「本服務」）。

您完成註冊、勾選同意本政策、儲值或開始使用本服務，即表示您已閱讀並同意本政策。未滿十八歲者，應由法定代理人閱讀並同意後，始得使用本服務。

二、帳號與電子郵件驗證

本服務以電子郵件作為帳號識別及登入驗證方式。您登入時須輸入電子郵件地址，並使用本公司寄送的一次性驗證碼完成驗證。

• 您應提供真實、正確且可正常收信的電子郵件地址。
• 您應妥善保管電子郵件帳號、裝置及驗證碼，不得將驗證碼提供他人。
• 因您未妥善保管電子郵件帳號、裝置或驗證碼所造成的未授權使用，應由您自行負責；但可歸責於本公司之情形不在此限。
• 如發現帳號遭未授權使用，請立即通知本公司。

三、服務內容與技術性質

本服務透過人工智慧、自動語音辨識、機器翻譯、語音合成、網路串流及雲端運算技術，提供即時口譯、即時字幕、雲端收聽、活動錄音及 SRT 字幕檔案等功能。

本公司得因安全維護、系統更新、容量調整、第三方服務變動或其他營運需要，調整部分介面、功能或技術配置；如屬重大且不利於既有客戶的變更，本公司將盡合理努力以網站公告、帳號通知或電子郵件等方式通知。

四、客戶內容、錄音與 SRT 檔案

「客戶內容」包括您或您所舉辦活動中傳送、上傳或產生的音訊、語音、文字、專有名詞詞庫、字幕、翻譯結果、SRT 檔案及其他相關資料。

1. 權利歸屬：您及相關權利人保有客戶內容原有的權利。本公司不因提供本服務而取得客戶內容的所有權。
2. 必要處理授權：您授權本公司在提供本服務所必要的範圍內，對客戶內容進行傳輸、暫存、儲存、格式轉換、語音辨識、翻譯、語音合成、串流、產製檔案及技術支援。
3. 錄音及字幕檔：本服務會依客戶使用的功能錄製活動音訊，並產生 SRT 或其他字幕檔案，供客戶登入後下載與管理。
4. 客戶刪除：客戶得於系統提供的功能範圍內自行刪除錄音及字幕檔案。檔案自主要服務系統刪除後，因資訊安全、災難復原或備份輪替而存在的副本，可能於有限期間內保留，並依備份週期清除。
5. 系統統計：本公司得使用不包含客戶語音、文字內容或可合理識別特定個人的系統運作資訊，例如使用分鐘數、延遲、錯誤率及系統負載，以維護安全、計費、排除故障及改善服務穩定性。

五、客戶對活動參與者的告知與權利保證

您應確保對傳送、錄製、轉錄、翻譯、儲存或下載的客戶內容具有合法權利，並已依適用法令及活動性質，對講者、主持人、工作人員、與會者或其他相關人員完成必要告知或取得同意。

如活動可能收錄第三人的個人資料、著作、營業秘密、機密資訊或其他受法律保護的內容，您應確認有合法蒐集及使用依據。因您未取得必要權利、授權或同意而產生的爭議，應由您負責；但可歸責於本公司之事由不在此限。

六、AI 輸出的限制及使用者覆核義務

服務品質可能受到收音設備、背景噪音、口音、語速、多人同時發言、網路狀況、專有名詞、上下文及人工智慧模型能力等因素影響。本公司不保證任何 AI 輸出絕對正確、完整、即時、不中斷或適合特定目的。

您應依活動的重要性自行進行人工覆核、安排必要的專業人員及建立備援機制。未經人工確認的 AI 輸出，不應作為醫療、法律、金融、緊急救援、人身安全、重大交易、契約權利義務或其他高風險決策的唯一依據。

在法律允許的最大範圍內，因您或第三人直接依賴未經人工覆核的 AI 輸出所產生的溝通誤解、交易爭議、決策錯誤、收益損失或其他損害，本公司不負賠償責任。

七、禁止行為

您不得利用本服務從事下列行為：

• 違反法令、侵害他人權利或未經授權錄製、傳輸他人內容。
• 上傳惡意程式、干擾服務、規避安全措施或未經授權存取系統。
• 以機器人、爬蟲、腳本或其他自動方式大量擷取、測試或濫用本服務。
• 冒用他人身分、提供虛假交易資料或以本服務進行詐欺。
• 將本服務用於依法禁止或可能造成重大人身、公共安全風險的用途。

如有合理證據顯示您違反本政策或法令，本公司得採取警示、限制功能、暫停或終止帳號等必要措施；緊急或重大違規時，得不經事前通知處理。

八、儲值、使用量扣除與退款

1. 計費方式：本服務採 Pay-as-you-go 預付儲值及按實際使用量扣除的方式，不設自動續約或定期扣款。
2. 價格與扣除：儲值金額、可用額度、扣除單位、計算方式及適用功能，以付款前頁面、方案說明及帳號後台顯示為準。
3. 使用紀錄：如對扣除額度有疑義，應於發現後儘速聯絡本公司。本公司將依系統紀錄、服務日誌及相關資料查核。
4. 稅務憑證：本公司將依適用法令及客戶提供的公司名稱、統一編號等資訊開立相關憑證。
5. 儲值點數性質與退款規則：
   • 儲值點數為使用本服務之權利憑證，不具現金價值，非經本公司同意或法律另有強制規定外，不得轉讓或兌換現金。
   • 帳號因違反條款終止時，未使用的免費贈送點數即喪失效力。
6. 退費計算與限制：若用戶經本公司同意或依適用法令辦理付費儲值包之退費，退款金額之計算方式為：「付費儲值總金額」減去「已使用點數之原額度價值（以 1 點 = NT$1 計算）」及「退款手續費（退款金額之 10% 或 NT$300，以較高者計）」。退費申請一經受理，該次儲值所附贈之所有活動贈點將立即全數失效。若已使用點數之原額度價值超過付費儲值總金額，則不予退還任何款項。

九、個人資料蒐集、處理及利用告知

（一）蒐集者

串流雲網路媒體有限公司。

（二）蒐集目的

帳號建立與驗證、會員管理、提供 AI 口譯與字幕服務、錄音與檔案管理、儲值與計費、開立憑證、客服聯繫、交易查核、系統安全、防止詐欺、故障排除、法令遵循及爭議處理。

（三）蒐集的資料類別

• 帳號及聯絡資料：電子郵件地址。
• 企業及交易資料：公司名稱、統一編號、儲值與使用紀錄、憑證及客服紀錄。
• 服務內容資料：活動錄音、語音、字幕、翻譯文字、SRT 檔案、專有名詞詞庫及客戶主動提供的內容。
• 技術及安全資料：驗證紀錄、登入時間、IP 位址、裝置或瀏覽器資訊、系統日誌、錯誤紀錄及必要的網路連線資訊。

（四）利用期間

帳號及交易資料於帳號存續、契約履行、法定保存、會計稅務、資訊安全及爭議處理所必要期間內保存。活動錄音、字幕與相關檔案依帳號設定、服務頁面所示期限或至客戶自行刪除為止；備份副本則依安全及備份輪替週期清除。

（五）利用地區、對象及方式

資料將於本公司及提供本服務所必要的第三方雲端、網路、串流、人工智慧、儲存、電子郵件、金流、資訊安全或技術支援供應商處，以自動化或非自動化方式處理。因雲端服務與網路架構之性質，資料可能於台灣以外地區傳輸或處理。本公司僅在提供服務、履行契約、安全維護及法令要求的必要範圍內提供或處理資料，不會出售客戶個人資料或客戶內容。

（六）當事人權利

您得依個人資料保護法，就本公司保有的個人資料請求查詢、閱覽、製給複製本、補充、更正、停止蒐集、處理或利用，以及刪除。法律規定、契約履行、帳務、資訊安全或爭議保存所必要者，本公司得依法拒絕或延後部分請求。

（七）不提供資料的影響

電子郵件為登入及驗證所必要；公司名稱與統一編號為企業交易及憑證處理所需。如您未提供必要資料，可能無法建立帳號、完成付款、開立憑證、使用服務或處理客服事項。

十、資料安全與事件通知

本公司將採取商業上合理的技術及組織措施，以防止資料遭未授權存取、竄改、毀損、滅失或洩漏。但網路傳輸及雲端服務無法保證絕對安全。

如發生個人資料或客戶內容遭竊取、洩漏、竄改或其他安全事件，本公司將依法查明影響範圍、採取遏止與補救措施，並於法令要求或有必要時，以電子郵件、帳號通知、網站公告或其他適當方式通知可能受影響者。

十一、第三方服務

本服務部分功能由第三方雲端及基礎設施供應商協助提供。第三方服務可能因維護、網路、政策、區域限制或其他不可控制因素而中斷或變動。本公司將盡合理努力維持服務，但不保證第三方服務永不中斷。

本公司對供應商的揭露以符合個資告知及法令要求為限，不負有公開系統拓樸、資安配置、供應商契約內容或其他商業機密的義務。

十二、智慧財產權

KKLANG 平台、程式、介面、商標、版面、系統架構、通用詞庫、技術文件及相關內容，除客戶內容或另有標示者外，均由本公司或合法權利人享有權利。未經書面同意，不得重製、修改、反向工程、出租、轉售或以其他方式利用。

十三、服務中斷、不可抗力與責任限制

因系統維護、設備故障、網路或電信異常、第三方雲端服務故障、停電、天災、戰爭、政府命令、重大資安攻擊或其他不可歸責於本公司的事由，導致服務延遲、中斷或資料暫時無法存取時，本公司不負違約責任，但將盡合理努力協助排除。

在法律允許的最大範圍內，本公司不對間接、附帶、特殊或衍生性損害，包括所失利益、商業機會、聲譽、資料或業務中斷損失負責。本公司就單一事件所負的累積賠償責任，以客戶就該爭議服務實際支付的金額為上限。

十四、帳號停用與終止

您得停止使用本服務，並依系統功能或聯絡本公司申請帳號處理。帳號終止前，您應自行下載所需的錄音、字幕及其他檔案。

如您重大違反本政策、侵害第三人權利、危害系統安全或從事違法行為，本公司得限制、暫停或終止服務。帳號終止後，本公司得依法令、帳務、安全、備份及爭議處理需要，在必要期間內保留相關紀錄。

十五、政策修改

本公司得因法令、服務內容、技術或營運需要修改本政策。修改後將於網站公告並標示生效日期；如屬重大不利變更，將以合理方式另行通知。修改不溯及既往影響修改前已完成的交易，法律另有規定者除外。

十六、準據法與管轄法院

本政策及本服務以中華民國法律為準據法。因本政策或本服務發生的爭議，雙方應先本於誠信協商；如須訴訟，以臺灣臺北地方法院為第一審管轄法院。但如客戶依法具有消費者身分，本約定不排除消費者保護法或民事訴訟法所定其他有管轄權的法院。

十七、條款可分離性

若本政策之任何條款被認定為無效或無法執行，其餘條款仍應維持完全效力。

十八、客戶賠償責任

您同意賠償並使本公司免於因您的客戶內容、您違反本政策或您侵害第三人權利所生的任何請求、損害或費用（包括合理律師費）。

十九、完整合意

本政策構成您與本公司就本服務之完整約定，並取代先前任何相關協議或聲明。

二十、權利不放棄

本公司未執行本政策之任何條款，不構成對該權利之放棄。

二十一、Beta 功能

標示為「Beta」或「實驗性」之功能係按現狀提供，可能存在瑕疵，且不受與正式版功能相同之支援承諾涵蓋。

二十二、免責聲明

在法律允許的最大範圍內，本服務係以「現狀」及「可提供」之基礎提供，不附任何明示或默示之保證，包括但不限於適銷性、適合特定目的及未侵害他人權利之保證。

二十三、契約轉讓

本公司得轉讓本政策下之全部或部分權利義務；未經本公司事前書面同意，客戶不得轉讓其於本政策下之權利義務。

二十四、無第三方受益人

本政策僅為您與本公司之利益而設，不產生任何第三方受益人權利。

二十五、條款存續

本政策中依其性質應於終止後繼續有效之條款（包括但不限於責任限制、賠償責任、智慧財產權、準據法及爭議解決），於帳號終止或本政策失效後仍繼續有效。

二十六、語言版本

本政策提供中文及英文版本。英文版本供國際使用者閱讀；如兩種語言版本有歧異，以繁體中文版本為準。

1. Parties and Scope

These Terms of Service and Privacy Policy (collectively, the “Policy”) form an agreement between you (the “User,” “Customer,” or “you”) and Streaming Cloud Media Co., Ltd. (串流雲網路媒體有限公司) (“KKLANG,” the “Company,” “we,” or “us”). This Policy applies to the KKLANG website, account system, AI-powered real-time interpretation, live captions, speech synthesis, recording, subtitle files, cloud listening, and related functions (collectively, the “Service”).

By registering, affirmatively accepting this Policy, purchasing credits, or using the Service, you acknowledge that you have read and agreed to this Policy. A person under 18 may use the Service only after a parent or legal guardian has reviewed and agreed to this Policy.

2. Account and Email Verification

The Service uses your email address for account identification and sign-in verification. To sign in, you must enter your email address and complete verification using a one-time code sent by the Company.

• You must provide an accurate email address that you can access.
• You are responsible for safeguarding your email account, devices, and verification codes, and must not share verification codes with others.
• You are responsible for unauthorized use resulting from your failure to secure them, except to the extent attributable to the Company.
• You must promptly notify us if you discover unauthorized access.

3. Nature of the Service

The Service uses artificial intelligence, automated speech recognition, machine translation, speech synthesis, streaming, and cloud computing to provide real-time interpretation, captions, cloud listening, event recording, and SRT subtitle files.

We may adjust interfaces, functions, or technical configurations for security, maintenance, capacity, third-party service changes, or operational needs. We will use reasonable efforts to provide notice of a material change that adversely affects existing Customers.

4. Customer Content, Recordings, and SRT Files

“Customer Content” includes audio, speech, text, custom glossaries, captions, translations, SRT files, and related information transmitted, uploaded, or generated through your use of the Service.

1. Ownership: You and the applicable rights holders retain all pre-existing rights in Customer Content. The Company does not acquire ownership of Customer Content merely by providing the Service.
2. Limited processing permission: You authorize the Company to transmit, temporarily store, store, convert, recognize, translate, synthesize, stream, generate files from, and technically support Customer Content only as necessary to provide the Service.
3. Recordings and subtitle files: Depending on the functions used, the Service records event audio and generates SRT or other subtitle files for Customer download and management.
4. Customer deletion: Customers may delete recordings and subtitle files through available account functions. After deletion from the primary service environment, copies may remain for a limited period in security, disaster recovery, or rotating backups and will be removed according to the applicable backup cycle.
5. Operational metrics: We may use operational information that does not include Customer speech or text content and does not reasonably identify a person, such as usage minutes, latency, error rates, and system load, for security, billing, troubleshooting, and service reliability.

5. Notices to Participants and Rights Clearance

You must have a lawful basis and all permissions necessary to transmit, record, transcribe, translate, store, and download Customer Content. You are responsible for providing legally required notice to, or obtaining consent from, speakers, hosts, staff, attendees, and other affected persons.

If an event may capture personal data, copyrighted material, trade secrets, confidential information, or other protected content, you must ensure that its collection and use are lawful. You are responsible for disputes arising from your failure to obtain required rights, authorizations, or consent, except to the extent attributable to the Company.

6. AI Limitations and Human Review

Output quality may be affected by audio equipment, background noise, accents, speaking speed, overlapping speakers, network conditions, terminology, context, and model limitations. We do not warrant that AI output will be completely accurate, complete, timely, uninterrupted, or fit for a particular purpose.

You must arrange appropriate human review, professional personnel, and backup measures based on the importance of the event. Unreviewed AI output must not be used as the sole basis for medical, legal, financial, emergency, personal-safety, major transaction, contractual, or other high-risk decisions.

To the maximum extent permitted by law, the Company is not liable for misunderstandings, transaction disputes, incorrect decisions, lost revenue, or other losses caused by reliance on AI output that has not been reviewed by a qualified person.

7. Prohibited Conduct

You may not:

• violate applicable law, infringe rights, or record or transmit third-party content without authorization;
• upload malware, disrupt the Service, circumvent security controls, or gain unauthorized access;
• use bots, scrapers, scripts, or automated methods to excessively extract, test, or abuse the Service;
• impersonate another person, provide fraudulent transaction information, or use the Service for fraud; or
• use the Service for prohibited activities or uses creating serious risks to persons or public safety.

Where we reasonably believe that you have violated this Policy or applicable law, we may issue a warning, restrict functions, suspend, or terminate the account. We may act without advance notice in urgent or serious cases.

8. Pay-as-you-go Credits, Usage Charges, and Refunds

1. Billing model: The Service uses prepaid, pay-as-you-go credits deducted based on actual usage. There is no automatic renewal or recurring charge.
2. Prices and deductions: Credit value, available usage, billing units, calculation methods, and covered functions are shown before payment and in the account dashboard.
3. Usage records: You should promptly contact us regarding a disputed deduction. We will review system records, service logs, and relevant information.
4. Tax documents: We issue applicable tax or transaction documents using the company name, uniform business number, and other information provided by the Customer.
5. Nature of credits and refund rules:
   • Credits are a right-to-use voucher for the Service. They have no cash value and, except with the Company's consent or as otherwise required by mandatory law, may not be transferred or redeemed for cash.
   • Unused free promotional credits become void if the account is terminated for breach of this Policy.
6. Refund calculation and limitations: If the Company agrees, or applicable law requires, a refund of a paid credit package, the refund amount equals the total amount paid for that package, minus the original face value of credits already used (calculated at 1 credit = NT$1), and minus a refund processing fee equal to the greater of 10% of the refund amount or NT$300. Once a refund request is accepted, all promotional bonus credits granted with that purchase are immediately voided in full. If the original face value of credits already used exceeds the total amount paid, no refund will be issued.

9. Personal Data Notice

(a) Data Controller

Streaming Cloud Media Co., Ltd.

(b) Purposes

Account creation and verification, account management, provision of AI interpretation and caption services, recording and file management, credits and billing, tax documentation, customer support, transaction review, system security, fraud prevention, troubleshooting, legal compliance, and dispute handling.

(c) Categories of Data

• Account and contact data: email address.
• Business and transaction data: company name, uniform business number, credit and usage records, tax documents, and support records.
• Service content: event recordings, speech, captions, translated text, SRT files, custom glossaries, and content voluntarily provided by the Customer.
• Technical and security data: verification records, login time, IP address, device or browser information, system logs, error records, and necessary network connection information.

(d) Retention

Account and transaction data are retained for the duration of the account and as necessary for contract performance, legal retention, accounting, taxation, information security, and dispute handling. Event recordings, subtitles, and related files are retained according to account settings, the period shown in the Service, or until deleted by the Customer. Backup copies are removed according to security and backup rotation cycles.

(e) Regions, Recipients, and Methods of Processing

Data may be processed by the Company and third-party providers of cloud, network, streaming, AI, storage, email, payment, information-security, or technical-support services, using automated or non-automated means. Because of the nature of cloud and network services, data may be transmitted to or processed outside Taiwan. We disclose or process data only as necessary to provide the Service, perform the agreement, maintain security, or comply with law. We do not sell Customer personal data or Customer Content.

(f) Data Subject Rights

Subject to Taiwan’s Personal Data Protection Act, you may request access, review, copies, supplementation, correction, cessation of collection, processing or use, and deletion. We may lawfully deny or defer a request where retention is required for law, contract performance, accounting, security, or dispute handling.

(g) Consequences of Not Providing Data

An email address is required for login and verification. Company name and uniform business number may be required for business transactions and tax documentation. Failure to provide required data may prevent account creation, payment, issuance of documents, use of the Service, or customer support.

10. Data Security and Incident Notice

We use commercially reasonable technical and organizational measures to protect data against unauthorized access, alteration, destruction, loss, or disclosure. No internet transmission or cloud environment can be guaranteed to be completely secure.

If personal data or Customer Content is stolen, disclosed, altered, or otherwise affected by a security incident, we will investigate, contain, and remediate the incident and, where required by law or otherwise appropriate, notify affected persons by email, account notice, website announcement, or another suitable method.

11. Third-Party Services

Some Service functions rely on third-party cloud and infrastructure providers. Such services may be interrupted or changed because of maintenance, network conditions, provider policies, regional restrictions, or other factors outside our control. We will use reasonable efforts to maintain availability but do not guarantee uninterrupted third-party services.

Our disclosure obligations regarding providers are limited to applicable privacy and legal requirements. We are not required to disclose system topology, security configuration, vendor contract terms, or other confidential business information.

12. Intellectual Property

Except for Customer Content or materials otherwise identified, the KKLANG platform, software, interfaces, trademarks, layouts, system architecture, general glossaries, technical documents, and related materials are owned by the Company or their lawful rights holders. They may not be reproduced, modified, reverse engineered, rented, resold, or otherwise exploited without written permission.

13. Interruptions, Force Majeure, and Limitation of Liability

We are not liable for delay, interruption, or temporary unavailability caused by maintenance, equipment failure, telecommunications or network failure, third-party cloud failure, power outage, natural disaster, war, government order, major cyberattack, or another cause not attributable to the Company, although we will use reasonable efforts to assist in restoration.

To the maximum extent permitted by law, the Company is not liable for indirect, incidental, special, or consequential damages, including loss of profit, opportunity, reputation, data, or business interruption. The Company’s aggregate liability arising from a single event will not exceed the amount actually paid by the Customer for the service giving rise to the dispute.

14. Suspension and Termination

You may stop using the Service and request account handling through available functions or by contacting us. Before termination, you should download any recordings, subtitle files, or other files you wish to retain.

We may restrict, suspend, or terminate the Service if you materially violate this Policy, infringe third-party rights, threaten system security, or engage in unlawful conduct. After termination, we may retain records for periods necessary for legal compliance, accounting, security, backups, and dispute handling.

15. Policy Changes

We may amend this Policy because of changes in law, services, technology, or operations. The revised Policy will be posted with an effective date. We will provide additional reasonable notice of a material adverse change. Amendments generally will not retroactively alter completed transactions unless required by law.

16. Governing Law and Jurisdiction

This Policy and the Service are governed by the laws of the Republic of China (Taiwan). The parties will first attempt in good faith to resolve disputes through consultation. If litigation is necessary, the Taiwan Taipei District Court will be the court of first instance. If a Customer qualifies as a consumer under applicable law, this clause does not exclude any other court having jurisdiction under Taiwan consumer or civil procedure law.

17. Severability

If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. Indemnification

You agree to indemnify and hold the Company harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your Customer Content, your violation of this Policy, or your violation of third-party rights.

19. Entire Agreement

This Policy constitutes the entire agreement between you and the Company regarding the Service and supersedes any prior agreements or representations.

20. Waiver

The Company's failure to enforce any provision of this Policy shall not constitute a waiver of that right.

21. Beta Features

Features marked as "beta" or "experimental" are provided as-is, may contain defects, and are not covered by the same support commitments as production features.

22. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

23. Assignment

The Company may assign its rights and obligations under this Policy in whole or in part. You may not assign your rights or obligations under this Policy without the Company’s prior written consent.

24. No Third-Party Beneficiaries

This Policy is for the benefit of you and the Company only and does not create any third-party beneficiary rights.

25. Survival

Provisions of this Policy that by their nature should survive termination (including limitation of liability, indemnification, intellectual property, governing law, and dispute resolution) shall survive any termination or expiration of this Policy.

26. Language

This Policy is available in Traditional Chinese and English. The English version is provided for international users. If there is any inconsistency, the Traditional Chinese version controls.